Extra Support for Customers

  • Extra Support
    for Customers

Whether you're struggling to pay a bill or just worried about rising costs, here are some ways to help.

Speak to our friendly advisors

We're here to help whatever your situation. Speak to us and we will try to help with your concerns.

Control of all your services at your fingertips

Take control of your phone usage and see where you could make savings. Download the JT My Account app for Apple or Android today.

To get the app, please follow these instructions:

  • Click on one of the buttons below, or search for ‘JT My Top Up’ in the Apple App Store or the Google Play Store to download the app to your device.
  • Enter your JT Pay As You Go mobile number.
  • Wait for your confirmation text message and use this as your login.


App Store Get it on Google Play

More free support and advice

Don't want to talk to us? These amazing organisations offer free, confidential advice and support to all islanders.

Use our free customer advice service

It doesn't matter how small or large the issue might seem, our Customer Care team can help. We offer a free home visit service if you'd prefer to speak to us in person.

Arrange a callback with us and we'll get in touch to arrange a time to visit.

Arrange a callback