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Livechat is open 8:30 am to 5:00 pm Monday to Friday.

My JT

Manage multiple JT services, view usage activity, billing information and more – 24/7

Report a problem / Raise a query

Complete this form and our team will review as soon as possible. Responses or follow-up contact will be 9:00 am to 5:00 pm Monday to Saturday.

Chat to us

Livechat is open 8:30 am to 5:00 pm Monday to Friday.

My JT

Manage multiple JT services, view usage activity, billing information and more – 24/7

Report a problem / Raise a query

Complete this form and our team will review as soon as possible. Responses or follow-up contact will be 9:00 am to 5:00 pm Monday to Saturday.

Visit us

Our Retail stores are open 9:00 am to 5.30pm Monday to Saturday.

Feedback

How are we doing? Hearing directly from you about your experience, whether it was exceptional, difficult or just fine, is invaluable to us. We are grateful for you taking your time to share your feedback.

Are you a Business customer?

If you need help or support with Business or Professional services, please click here.

Visit us

Our Retail stores are open 9:00 am to 5.30pm Monday to Saturday.

Feedback

How are we doing? Hearing directly from you about your experience, whether it was exceptional, difficult or just fine, is invaluable to us. We are grateful for you taking your time to share your feedback.

Are you a Business customer?

If you need help or support with Business or Professional services, please click here.

We answer most queries within two working days. It can sometimes take longer. If you’ve already sent a form, we’ll be in touch as soon as possible.

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About Us
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Sustainability
Customer Promise
Latest News
Careers
JT Presents

More Sites

JT Shop Online
JT Enterprise
JT International

Help and Support

Report a problem
Change to your account or service
Payment and top-up
Billing & usage
My account
Contact Us
Service Announcements
Press Enquiry

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Terms and conditions | Privacy policy | Anti Slavery Statement | Anti-Bribery Statement | Responsible disclosure | Supplier Code of Ethical Purchasing | Wholesale Portal | LC37

JT (Jersey) Ltd | JT (Guernsey) Ltd | © JT Group Limited

JT (Guernsey) Limited is licensed by the Guernsey Financial Services Commission pursuant to the Lending, Credit and Finance (Bailiwick of Guernsey) Law, 2022.

JT Retail Shop

Our Retail stores are open 9:00 am to 5.30 pm Monday to Saturday.

Click here to view our Christmas opening times.

Please remember to bring photographic ID in with you if your query is about your JT Account.

If you’d like to join JT and open an account please bring Valid photo ID, proof of address (utility bill from the last 3 months), your bank details and your email address.

If you’re switching from another provider and have a copy of your latest bill, this is useful to have to hand too.

18 Queen Street, St. Helier, Jersey, JE4 8PB

24 High St, Guernsey GY1 2JE, Guernsey