My JT App
We are listening to our customer feedback and are working hard to make it easier for customer to manage their JT services themselves.
My JT functions and features
- Link and manage multiple JT accounts and services from one app.
- Top up Pay As You Go numbers, view usage and balances.
- Activate 30-day data boosters and add and remove bolt-ons .
- Store card payment details or use Apple or Google Pay.
- View bills, usage activity and see local and roaming balances in near real-time.
- View device contract details.
- Upgrade plans and manage services.
- Pay bills, update account details and manage preferences.
- Troubleshooting advice 24/7 from our JT chatbot.
- Livechat with our JTHelp team.
- Moving Home? Request to move your services through livechat, 24/7.
- Retrieve your PUK code.
And more!
Create an account
Need to create a JT ID?
Download ‘My JT’ app from the App Store or visit my.jtglobal.com and Click ‘Register’.​
Enter your name and email address.
Link your JT services.
Already have a JT ID?
Open your My JT app or go to my.jtglobal.com and type in your JT ID and password.​
Forgotten your JT ID?
Reset it online by selecting the ‘Forgotten Password’ link.​
FAQs
Can I use the same log-in details for my My JT App and online portal?​
Yes, once you have your JT ID it will enable you to access your online account through the My JT App or via the website at my.jtglobal.com
Where can I register for my new JT ID?
Through the ‘My JT’ App or online at my.jtglobal.com.
Once you’ve registered through one, you can easily log-in using your JT ID to the other too.
Can I add a family member’s JT services to my My JT?​
Yes, you can link services on other JT accounts to your My JT to help you manage them from one central place. ​
Log-in to your My JT and click ‘Add an Account’ when you’re prompted to select the account you wish to log into. ​
You’ll then be asked to enter the mobile or landline number from the JT account you wish to link to your My JT, a verification PIN will then be sent to the owner of the number you’ve given and once that’s verified you’ll have that JT account linked to your My JT.
Is the ‘My JT’ App free?​
Yes. To download it, visit your App Store on your device and search ‘My JT’. ​
You will need mobile data, or Pay-As-You-Go credit, to download and access both the App and online portal.
Can I use the App to top up a Pay-As-You-Go service as well as see my pay monthly home broadband?
Yes, once you have your JT ID you can log-in and link multiple JT services so that you can manage them all from one App.
Can more than 1 person have the My JT app to view the same JT account?
Yes! We recognise that often there’s more than one person in a household or family that needs to be able to view and manage usage and activity of the JT services used by other family members.
Anyone can register for a JT ID with their name and email address. As part of the set-up process, they’ll be prompted to enter a mobile or landline number on the account they wish to be able to manage. There is then a multi-factor authentication step where a verification PIN is sent to the mobile number entered, or the email on the JT account if a landline number is entered, so this verification step can only be passed successfully if the person setting up their My JT has access to that mobile or email account.
For example, in a family scenario, both parents can have the My JT app on their devices so they can both manage and view the usage and activity of all mobiles on the JT account. Further to this, if one of the parents for example wanted to add their parent’s number or JT account (Pay As You Go or Pay Monthly) to their My JT then they can do that too and only they will see it through their My JT App; just follow the steps to ‘link account’.