JT’ has been rewarded with top accreditation as a supplier providing the highest levels of security for its Data Centre and Managed Service customers.

ISO/IEC 27001:2013, the highly regarded Information Security Management System, was implemented last year in JT’s Data Centres and Cloud services. Thus, proving that JT is compliant with and meets the standards for using the very best practices in information security.

Our ISO 27001 accreditation has now been expanded to include the JT Service Management Centre (SMC). This means that JT’s managed services also adhere to the top global information security standard.

The JT SMC provides a fully managed service to customers who want to outsource the management responsibility of their network. Thus giving a voice to a trusted partner like JT. This includes the on-boarding, monitoring and configuration processes.

ISO 27001 is an internationally recognised information management standard that sets out a systematic approach to managing the confidentiality, availability and integrity of sensitive company and customer information.

The Challenge of Keeping Data Safe and Secure

Paul D Taylor, Managing Director of JT’s Global Enterprise Division, said: “There is no denying that security presents all businesses today with the challenge of keeping their data safe and secure. The prevalence and growth of increasingly sophisticated threats, such as brute force, Distributed Denial of Service (DDoS) and ransomware attacks is a real risk for companies. And is a threat to the security of customer data.

“Securing and meeting the rigid requirements of Information Security Management Systems such as ISO 27001 is now a pre-requisite for many companies when choosing a business partner. It is an essential part of many customers’ checklists. Especially when they are rightly seeking reassurances that their business partners are doing enough to protect their data.

“Frameworks such as ISO 27001 help to differentiate JT’s services further. Thus, reinforcing our security expertise, knowledge and capability in a highly competitive marketplace.”

END

Notes to Editors
For further information, please contact Julien Morel at Direct Input. Telephone (+44) 1534 735253 or email julien@directinput.je

A free account tracking app developed in Jersey exclusively for JT customers has been downloaded almost 17,000 times in under two years. It has inspired the introduction of an app for Pay as you go customers. This has been downloaded 3,000 times in just six months.

The JT My Account App was the first of its kind to be launched in Jersey. Since launch, JT has further invested in enhancing the functionality of the App. It now meets customer needs. Thus, making the technology available to pre-paid customers by creating the JT My Top Up App.

Dominic Vye, JT’s Head of Commercial Development said: “Mobile Apps have changed the way we live and our customers have demonstrated that there is a real need for 24/7 access to their JT account while on the go. We’re delighted that thousands of active App users are benefiting with instant access to account information. Thus, helping them to keep track of their usage and spend while enjoying the Channel Islands’ fastest 4G network.

Available for Free

The JT My Account App and JT My Top Up App were developed by Hollis Consulting and are available to download for free from the Apple App Store or the Android Play Store.

The JT My Account App translates complex billing data into something meaningful with a focus on accessibility, high performance and security. Users can set usage alerts to suit budget, monitor usage and spend, and add services.

The JT My Top Up App means that pre-paid mobile customers who are reliant upon ‘topping up’ their credit at top up terminals can benefit from many advantages, including the ability to:

• View prepaid balances (voice/sms/data) as well as their core balance
• Easily track current credit so they never run out
• Instantly purchase credit at the touch of the ‘recharge now’ button

Dominic Vye added: “Furthermore, during holiday time, such as the forthcoming half term, our advice is to be familiar with your tariff first and foremost to ensure that you’re on the right one for your family. We also suggest investigating what bolt-ons or additional services can help keep spend to a minimum. Understanding data-limits is important and can help avoid any overspend. When out and about, using public Wi-Fi where possible is a sensible option for data-intensive activities such as streaming video.”

ENDS

Issued by Julien Morel, Direct Input, telephone 01534 735253 or email julien@directinput

JT is updating the way billing and charging is done, to make sure that it reflects changing behaviour. The majority of JT customers now pay their Bills via Direct debit. Customers are increasingly opting to save paper and sign-up to receiving their bill online or via email. This is straight-forward, cost-effective and environmentally friendly.

As numbers choosing this free option have grown, the cost of sending paper bills to a diminishing minority has increased. So, following most telecoms providers and utilities in the British Isles JT will be introducing a small charge for paper bills and non-Direct Debit payments.

From 28 April 2017, customers will still be able to receive paper bills. However, they will be charged £1.25 per bill. Those choosing to make a non-Direct Debit payment (by cash, cheques, cards or online) will be charged £1.25 per payment.

JT will continue to offer all options of paying or receiving a bill. But, they strongly recommend customers to opt for the free means of paying and receiving a bill. JT is prepared to help anyone who wants to set up an email address and/or access its online portal or mobile app.

Benefitting Every JT Customer

Dominic Vye, Head of Commercial Development at JT, said: “Sending paper bills and administering non-Direct Debit payments as well as chasing late payment, now costs JT over £1m a year. That is money we could reinvest to provide better products and services that can benefit every JT customer.

“By encouraging more efficient means of receiving and paying a bill, we will improve the efficiency of our operations. Thus freeing up resources to invest elsewhere. For example, in continuing to invest in the quality of our network.

“It is also estimated that moving to paperless billing and paying will save 100’s of trees from being chopped down each year. So, this change has clear positive environmental benefits.

“We are currently contacting relevant customers to explain the options. And are making them aware of these changes ahead of time, offering assistance.”

ENDS

NOTES TO EDITORS

Issued by Julien Morel at Direct Input. Telephone 01534 735253 or email julien@directinput.je for more information.

JT has actively engaged with relevant stakeholders to explain the changes in more detail. These include Age Concern, Citizens’ Advice Bureau , Trading Standards and the Jersey Consumer Council.

Customers with any questions can call 882882 (and press option 2 and then 4) or, if they prefer can pop in to the JT’s Queen Street store between 5.30 pm and 7 pm on a Thursday evening to discuss the options in more detail. Alternatively, customers can visit www.jtglobal.com/billing for more information.

For JT, ‘Join Together’ is more than just a mission statement. It is something the company tries to do at every opportunity. Recognising the importance of families joining together at Christmas, JT has given an Islander free return flights for their loved ones to travel to the Channel Islands this Christmas.

The prize draw winner, Claire Williams from Jersey, was announced on the JTsocial Facebook page. She received return flights for her family. Claire Williams’ cousin, husband and their 6 month old baby flew from Jersey all the way from Scotland. And Claire got to meet her baby for the first time.

Claire said: “I am honestly so happy right now. Tears of absolute joy from me and my cousins. Thank you so so much for this. It has made mine and my families Christmas for definite!”

Tamara O’Brien, Deputy MD of JT Guernsey, at JT said: “For many families, Christmas is seen as the one time of year when everybody joins together. And that’s why we wanted to give the some cheer. Especially to those that might not have the option otherwise.”

She added: “We are really pleased to reunite our winners family. Everyone deserves to be with their most nearest and dearest at this special time of year.”

END

Click here to watch the family reunion

Issued by Leonie Hervé at Direct Input, telephone 01534 735253 or email
leonie@directinput.je

All three undersea cables fixed after they were cut by the anchor of a ship in the English Channel on Monday 28 November.  Last weekend, BT coordinated the repair of the first cable. Then the remaining two were reconnected and brought into service this weekend.

This was an unprecedented event and BT worked diligently with the repair organization. But also worked with its agents to repair the submarine cables within a very tight timescale. We are thankful to them for doing so. And, also to the engineers in JT and Sure for working together in a way that ensured there was no noticeable impact on customer services during that time.

This incident demonstrates why investments in multiple links to the UK and France is so important. Especially to the Channel Islands. The islands rely on connectivity. Luckily, we were able to maintain this in the most difficult of circumstances through collaboration and coordination of all 3 parties BT, JT and Sure. They have demonstrated their ability to respond, manage and resolve what could have been a significant, service impacting event in a timely, professional and diligent manner. Thereby, minimising the impact to the Channel Islands.

ENDS

December has arrived, and with it, all the joys of the festival season. This Christmas, JT is encouraging the community to make a difference to those less fortunate by giving essentials to local shelters and to Join Together.

JT staff will be taking part in a reverse advent calendar. This is the concept of collecting essential items in a box every day in the lead up to Christmas. Then, delivering these to those who truly need them the most on Christmas Eve. JT employees will be filling their boxes with items needed by The Shelter Trust in Jersey, St Julian’s House in Guernsey and, The Community Food Bank in Croydon. Tamara O’Brien, Deputy Managing Director of Guernsey, at JT said: The holiday season is a time when most people’s thoughts turn to being with those you love and sharing gifts. But for some, the season may bring feelings of despair rather than joy.

JT are committed to supporting our local community.  Through our reverse advent calendar initiative, we want to join together as a community.” She added: “JT would also like to extend an invite to Islanders to get involved. Especially to donate what they can. You may even have a toiletry gift set that you received last year that you haven’t used. Or even if you are prepared to go out and buy something that you know others will cherish. Whatever you can provide, it will make a real difference at this important time of year.”

The public are being asked to deliver any items they wish to donate to JT’s store on Queen Street in Jersey. Or to The High Street in Guernsey. Here a large box will be provided for donations. JT will arrange that the items are delivered to the shelters in time for Christmas Day.

Neville Benbow, Chairman, The Shelter Trust, said: “We are just over three weeks away from Christmas, and that means shopping, presents and time spent with family and friends. While most are fortunate enough to have the right environment to appreciate
the festive period fully, the shelters do see the numbers of residents rising. By joining in this initiative and giving something special to our residents, you can help them make their Christmas the best it can possibly be. We are extremely grateful to JT for making this happen and to all those who are donating.”

Notes to the editor:
The Jersey Shelter Trust is the largest provider of services for homeless people in Jersey. They offer accommodation for up to 100 homeless people from four sites around St Helier and St Saviour. They also provide an Outreach service, for ‘rough sleepers’ in partnership with the Jersey Homeless Outreach Group. And, they support former residents who now live in their own homes, but need ongoing support.

END
Issued by Leonie Hervé at Direct Input, telephone 01534 735253 or email leonie@directinput.je

For further information on Jersey Shelter please visit the website: www.shelter.org.je

Daragh McDermott, Director of Corporate Affairs for JT, said:
“Today [TUESDAY 6 DECEMBER], the first of three cables that were cut by a ship’s anchor last Monday was repaired by the specialist cable repair ship, CS Wave Sentinel. We are now working with BT and Sure as now the cable is repaired we want to bring it back into service.

“We completed splicing (joining) the fibres in the submarine cable this afternoon. Now, we are carefully bringing the cable back online. Thereby,  increasing the levels of resilience we provide.

“The CS Wave Sentinel is moving on to repair the damage to one of the two remaining cables. This is located some 100 km away. A second cable ship, Pierre de Fermat1, has already started to repair the final damaged cable. We expect all the work to be completed by early next week. And we expect further resilience and capacity restored at that point.

“We were able to move quickly to address this unprecedented issue. Therefore, we have kept disruption to a largely unnoticeable, absolute minimum. Many people have also been involved in keeping the islands connected. However, I would especially like to thank the engineering teams in Sure and JT for their hard work during this extremely challenging period. And, of course, our customers for their understanding.”

ENDS

1 The cable ship, Pierre de Fermat, had been working on other telecom submarine cables damaged as part of this same incident.

Notes. The cable has now been fully repaired.